Inviting a caregiver
Account, then Family, then Add caregiver. Enter their email and send the invitation. Your own email needs to be verified first with a six-digit code.
How can we help?
Short guides to the things people ask about most. If your question is not answered, email us and we will reply.
Common tasks
Changing the night hours
Account, then Settings, then Nighttime Hours. The default is 19:00 to 07:00, and that boundary decides which day an entry belongs to.
Exporting data
Account, then Export Data. The export file is signed and its link expires in 24 hours. This is part of the Plus plan.
Entries not yet synced
Offline entries are stored on the device and send themselves when the connection returns. If a choice of versions appears, two people changed the same entry, and you simply pick the one to keep.
Forgotten password
On the Sign in screen, choose Forgot Password. A reset link is sent to your email and is valid for a limited time.
Changing units and language
Account, then Settings, then Units or Language. Weight, length and temperature can be set separately.
Other questions
How do I delete my account and all my data?
Open Account, then Delete Account — or follow www.jejaksikecil.com/hapus-akun. The account is deactivated at once and every session is revoked. All data is permanently deleted after 30 days. If you cannot open the app, email support@jejaksikecil.com from your registered address with subject Hapus Akun (processed within 7 days).
I left a family. Are its entries deleted?
No. The entries still belong to that family. You lose access; the data is not lost. The family owner can still see everything.
Why can't I see another caregiver's pregnancy records?
That is by design. Pregnancy and postpartum records are private to the person who made them. The server enforces that restriction, so there is no way to open them from the app.
My chart is empty even though I have logged.
Check that the active child at the top of the screen is the child you logged for. If you track more than one child, entries follow the child currently selected.
My verification code has not arrived.
Check your spam folder first, then request a new code after a minute. If it still does not arrive, email us from the address you registered with.
Your data and your rights
You have the right to access, correct, export and delete your data, under Indonesian Law No. 27 of 2022 on Personal Data Protection. You can do all of it yourself in the app, and if anything gets stuck, email us.